• We will happily refund or exchange any item purchased at one of our online stores:
• we make no charge for returns and there is no restocking fee
• returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
• we only accept returns where the goods have been returned to us within 7 working days of receipt (the day your goods were signed for)
• who sent the item
• why it has come back
• what you would like us to do

We also advise you contact us to let us know, this always helps speed things up.

If you wish to exchange an item you will need to contact us using our contact form.

The best and fastest way to obtain a replacement item is to place a new order for the item you need and we will refund the unwanted item on return. Provided the retunred item meets the criteria set out above we will refund any money owed to the credit the card you paid with.
 

Please note: This may take up to 10 working days to appear as cleared funds.

Returns Menu

• New items returned for refund or exchange
• Faulty, damaged, broken and warranty items
• New items returned because we have sent the wrong item
• Returns Postage
• Fast Track Return Option
• Returns address
• Updating Account Information

New items returned for refund or exchange

If you wish to return a new item for whatever reason, (i.e. doesn't fit, don't like the colour etc), we advise you contact us first to check availability.

Please do not attempt to hand deliver the return as there are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.

• Goods must be returned within 7 days of receipt
• Goods must be in original packaging
• Goods must not be fitted or used

In a hurry? See our Fast Track Return Option

Faulty, damaged, broken and warranty items

All goods purchased from our ecommerce sites are coved by a full warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from one of our stores has developed a fault then please contact us and send the items back to us. 

Please do not attempt to hand deliver the return as are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.

New items returned because we have sent the wrong item

We occasionally make mistakes. If we have sent you a part which is different to that which is listed on your invoice we will be happy to pay first class postage costs for returning the item.

• Goods must be returned within 7 days of receipt
• Goods must be returned in their original packaging
• Goods must not be fitted or used

You will need to cover the post office fees to return the goods, but we will refund these costs to your card or send you a cheque for the value.
Please note:

• We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days
• A postage receipt must be included for a refund to be given
• You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost
• We strongly recommend you use recorded delivery or registered post to return items so as to cover yourself against loss

Please do not attempt to hand deliver the return as there are no shop front or customer service facilities available at our warehouse and you will be turned away, which may cause offence.

Returns Postage

If you're returning something because it was faulty when it was delivered or we sent the wrong item, we will refund the cost equivalent of 1st Class Royal Mail or Standard Parcels for larger items postage costs for returning it to us. You must include a copy of the postage receipt and we won't charge you for postage on any replacement goods. 

If you're returning something to one of our stores because it is an unwanted item you will need to pay the return postage. 

We strongly recommend using recorded delivery or registered post to return any items to cover you against loss.

Fast Track Return Option

If you are in an extreme hurry to get your return processed, you can opt for our Fast Track Return. With this option, you simply place a new order for the replacement item and we can charge and send the order as normal. Then you can simply return the original item for a refund.

How it works

• You will be charged in full for the replacement goods when they are sent
• The Fast Track Return Option can only be processed on new items for exchange and does not apply to faulty, damaged or warranty inspection items.
• We must be notified with 7 days of receipt and the original items must be returned within 21 days of receipt.
• Goods must be in original packaging.
• Goods must not be fitted or used.
• We will refund your card when the returned item has been received.
  
  

Post your returns to:

Karysmatik Ltd
Unit 25a Fleetway West Business Park
Perivale, Greenford
Middlesex
UB6 7LD